LightningChart with Iris Xe Graphics

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MirroZV
Posts: 45
Joined: Wed May 13, 2020 10:41 am

LightningChart with Iris Xe Graphics

Post by MirroZV » Wed Jun 15, 2022 10:49 am

Hello,

We are encountering some LightningChart issues on computers using Iris Xe Graphic cards. Based on the article posted here: https://www.arction.com/news/intel-11-c ... rkarounds/ this seems to be a known issue caused by Intel and you have asked them to fix the issue already.

I would like to ask you whether they provided a commitment and an estimation on fixing the issue.

Thank you.

Arction_LasseP
Posts: 141
Joined: Wed Mar 27, 2019 1:05 pm

Re: LightningChart with Iris Xe Graphics

Post by Arction_LasseP » Wed Jun 15, 2022 1:24 pm

Hello,

Unfortunately we haven't got any information about this from Intel's side. Therefore, currently the best thing to do is keep the drivers up-to-date and/or follow the workaround instructions.

If we find some other workaround, we will inform our customers about it.

Best regards,
Lasse

MirroZV
Posts: 45
Joined: Wed May 13, 2020 10:41 am

Re: LightningChart with Iris Xe Graphics

Post by MirroZV » Wed Jun 15, 2022 2:35 pm

Hi Lasse,

Thank you for the reply.
We already tried the suggested workaround #3 and that seems to work for us.

Best regards
Mirro

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