Exception in chart

A forum dedicated to WPF version of LightningChart Ultimate.

Moderator: Arction_LasseP

MirroZV
Posts: 6
Joined: Wed May 13, 2020 10:41 am

Exception in chart

Post by MirroZV » Fri Oct 09, 2020 10:27 am

Hello,

on one particular computer, our customers lightning chart is not showing. The reason is a exception inside lightning chart. I would like to provide windows events and pc-configuration, but evtx and xml file extensions are not accepted. Can I send it somewhere else?

Thank you

Arction_LasseP
Posts: 105
Joined: Wed Mar 27, 2019 1:05 pm

Re: Exception in chart

Post by Arction_LasseP » Fri Oct 09, 2020 11:04 am

Hello,

You can try sending them via e-mail to our technical support at support@arction.com.

If they are still not coming through we can think of some kind of dropbox solution, but try the e-mail first.

Best regards,
Lasse

MirroZV
Posts: 6
Joined: Wed May 13, 2020 10:41 am

Re: Exception in chart

Post by MirroZV » Wed Oct 14, 2020 7:34 am

Hello,

I've sent log files on friday to support@arction.com, were those received?

Thank you

Arction_LasseP
Posts: 105
Joined: Wed Mar 27, 2019 1:05 pm

Re: Exception in chart

Post by Arction_LasseP » Wed Oct 14, 2020 7:52 am

Hello,

Yes, we received them. I believe my colleague Kestutis took a look at them and sent you an answer to the e-mail you used to send the files.

Best regards,
Lasse