Render Device Failed
Posted: Thu Jan 30, 2020 12:26 am
We have a very mature product that uses the lightning chart. There has recently been a group of customers that all have HP Zenbooks that get the error below when a chart is getting created. We tried updating drivers, turning on performance mode etc to no avail. What dependencies might be missing for this error?
2020-01-27 05:28:45.7784 XXXXXXXXX.MainWindow.CurrentDomain_UnhandledException Error Application Unhandled Exception EXCEPTION OCCURRED:Arction.Wpf.SemibindableCharting.ChartException: Render device create failed: Render device create failed: Problem loading Arction.DirectXFiles.dll. Could not load file or assembly 'Arction.DirectXFiles, Version=7.1.3.4006, Culture=neutral, PublicKeyToken=6484d7bb14b95dd3' or one of its dependencies. The system cannot find the file specified.
at Arction.Wpf.SemibindableCharting.LightningChartUltimate.ZOC()
at Arction.Wpf.SemibindableCharting.Views.RenderOptionsCommon.DeviceTypeChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.Freezable.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at SES.Chart.View.ucChartWPF.Create2D(Object _data) in C:\BuildWork\3\s\FST\SES.Charting\SES.Chart.View\ucChartWPF.xaml.cs:line 605
at SES.Chart.View.ucChartWPF.<>c__DisplayClass184_0.<UserControl_DataContextChanged>b__0() in C:\BuildWork\3\s\FST\SES.Charting\SES.Chart.View\ucChartWPF.xaml.cs:line 3020
at System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)
at System.Windows.Threading.Dispatcher.Invoke(Action callback)
at System.Windows.FrameworkElement.RaiseDependencyPropertyChanged(EventPrivateKey key, DependencyPropertyChangedEventArgs args)
at System.Windows.FrameworkElement.OnDataContextChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
2020-01-27 05:28:45.7784 XXXXXXXXX.MainWindow.CurrentDomain_UnhandledException Error Application Unhandled Exception EXCEPTION OCCURRED:Arction.Wpf.SemibindableCharting.ChartException: Render device create failed: Render device create failed: Problem loading Arction.DirectXFiles.dll. Could not load file or assembly 'Arction.DirectXFiles, Version=7.1.3.4006, Culture=neutral, PublicKeyToken=6484d7bb14b95dd3' or one of its dependencies. The system cannot find the file specified.
at Arction.Wpf.SemibindableCharting.LightningChartUltimate.ZOC()
at Arction.Wpf.SemibindableCharting.Views.RenderOptionsCommon.DeviceTypeChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.Freezable.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at SES.Chart.View.ucChartWPF.Create2D(Object _data) in C:\BuildWork\3\s\FST\SES.Charting\SES.Chart.View\ucChartWPF.xaml.cs:line 605
at SES.Chart.View.ucChartWPF.<>c__DisplayClass184_0.<UserControl_DataContextChanged>b__0() in C:\BuildWork\3\s\FST\SES.Charting\SES.Chart.View\ucChartWPF.xaml.cs:line 3020
at System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)
at System.Windows.Threading.Dispatcher.Invoke(Action callback)
at System.Windows.FrameworkElement.RaiseDependencyPropertyChanged(EventPrivateKey key, DependencyPropertyChangedEventArgs args)
at System.Windows.FrameworkElement.OnDataContextChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)